At Hiqua Apparel, we strive to ensure your complete satisfaction with every purchase. If you are unsatisfied, our returns policy is here to help. Below are the details of our returns process:
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items, such as sale items, gift cards, and personalized products, may not be eligible for return. Please check the product description for specific return eligibility.
Initiating a Return
To begin the return process, please contact our customer support team at info@hiquaapparel.com. Provide your order number and the reason for your return.
Our team will send you a return authorization along with detailed instructions for sending your item back.
Shipping Costs for Returns
Shipping costs for returns may vary depending on the reason for the return and any ongoing promotional offers.
- If the return is due to an error on our part (e.g., an incorrect or defective item), we will cover the return shipping costs.
- For all other returns, the customer is responsible for the return shipping charges.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 7-10 business days. Please note that shipping costs for the original order are non-refundable unless the return is due to an error on our part.
Exchanges
If you would like to exchange an item, please contact our customer support team to confirm the availability of your desired replacement item. Additionally, please review the Size Guide carefully and consider choosing a larger size for added comfort.
Exchanges follow the same process as returns, and shipping times for exchanged items typically range from 2 to 7 business days after processing.
International Returns
For orders outside of continental North America, please allow additional time for the return process due to international shipping times and customs clearance.
Customers are responsible for any customs duties, taxes, or additional fees that may apply to international returns.
Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer support team immediately with your order number and photos of the issue.
We will work quickly to resolve the issue by offering a replacement, repair, or refund.
Contact Us
If you have any questions about our returns policy or need assistance, please contact our customer support team at info@hiquaapparel.com.
Thank you for choosing Hiqua Apparel! We value your business and are here to ensure your satisfaction.