Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving payment.
You will receive a confirmation email with a tracking number once your order has been dispatched.
Shipping Costs
Shipping costs are calculated at checkout, and the rates may vary depending on the total order value and ongoing promotional offers. Free shipping is available for orders over $70 (before taxes).
For local pickups in the Airdrie-Calgary area, complete your order and select the “local pickup” option at checkout. You’ll receive an email with the pickup location details. Click here for more information, and if you need assistance, feel free to contact us at info@hiquaapparel.com.
Final shipping charges will be calculated and displayed during checkout.
Delivery Times
For orders within continental North America, delivery times typically range from 2 to 7 business days after our processing time.
Please note that delivery times may vary depending on your location and external factors such as carrier delays or customs processing.
International Shipping
For orders outside of continental North America, please email us at info@hiquaapparel.com to verify if we can ship to your location.
If our support team confirms that shipping is available to your country, your package will be delivered within 2 to 8 weeks. Please note that customers are responsible for any customs duties, taxes, or additional fees that may occur during the shipping process.
Order Tracking
Tracking numbers will be provided for all orders, allowing you to monitor the progress of your shipment.
If you have any questions or concerns about tracking your order, please contact our customer support team at info@hiquaapparel.com.
Undeliverable or Delayed Shipments
In rare cases, shipments may be delayed due to unforeseen circumstances. We will notify you promptly if your order is affected.
If a package is returned to us as undeliverable, we will reach out to you to arrange a reshipment. Please note that additional shipping charges may apply.
Contact Us
If you have any further questions about our shipping policy or need assistance with your order, please do not hesitate to contact us at info@hiquaapparel.com.
Thank you for shopping with Hiqua Apparel! We appreciate your business and look forward to serving you.